CaSA’s Privacy Commitment

CaSA’s objective is to provide you, the end user, with efficient, remotely-controllable, next-generation connected devices. In the course of enabling data logging and bi-directional control over everyday items, it is inevitable that CaSA will collect data that will require the highest degree of security and privacy. We fully understand – and accept – the responsibility that comes with managing data in this new era of connected objects, so we make this commitment regarding any and all data collected from your visiting, buying or using our website and products:

  1. We will only collect data that is useful to improving CaSA products, services and your experience.
  2. We will be transparent about our data practices and will explain them in clear language;
  3. We will never sell your data, and will only share personally identifiable data when you direct us to (or under the legal circumstances outlined in our Privacy Policy).
  4. We will always take the security of your data seriously.

To learn more about the data we collect, how that data is used, and the ways it can be shared both by us and by you, please read our Privacy Policy below. Or, if you have any questions, contact us at [email protected]

Privacy Policy for CaSA Web Sites

16 August 2016

For device-specific policy, please refer to casaconnect.com/en/pp_device

This Privacy Policy for CaSA Web Sites describes information CaSA Connected Appliances Ltd. and its subsidiaries and affiliates (collectively, “CaSA”) collect, use, share, and store, including personal information (i.e., information that personally identifies you, such as your name, email address or billing information, or other data that can be reasonably used to infer this information).

This document focuses on information related to the operation of the public websites available at casaconnect.com and casaconnect.com sub-domains (each, a “Site”), including our online store. We provide additional details about how we collect and use information in connection with CaSA products and services in our Privacy Statement for CaSA Products and Services.

Collection and use: CaSA collects information about you through our sites in several ways. This information is used to provide users with CaSA products and services, to allow us to understand how visitors navigate our Site, and to provide advertising that is relevant to your interests.

Purchase and Login Information: If you pre-order or purchase CaSA products from our Site, we request that you provide your name, email address, billing and shipping address, credit card information and any other information necessary to complete the transaction. If you create a CaSA account, your name, billing and shipping address and the last four digits of your credit card information may be stored. We do not collect or store your full credit card information. Our credit card processing service provider, Paypal, will collect and store full payment card information from you, even as a guest user, when an order is placed until when it ships.

Mailing List Information: You may choose to submit your email address via a submission form located on our Site. Your email address may be used to send you news about CaSA-related services, products or promotions. We may use one or more service providers to administer these messages, but we do not share your email address with spammers or any other third parties without your permission.

Device Usage information: If you are logged into your CaSA account, we record the IP address you visit our website from, and if you have a CaSA device or other connected device, we record adjustments you make to the product through the website interface. We store this data along with your email address, information about your CaSA device, data collected directly by the device, a history of your device settings, and any other information we have collected about your use of CaSA products and services. See our Privacy Statement for CaSA Products and Services to learn more about the usage information collected through our products.

Website Use Information: Like many websites, we and our third-party partners analyze log file information and other data collected through cookies, web beacons, and other tracking technology, to collect information about your browsing behaviour when you visit our Site, including for example, your browser type, domains, page views, IP address, referring/exit pages, information about how you interact with our Site’s webpages and with third-party links, traffic and usage trends on the service, etc. We use session cookies to keep you logged in while you use features of our Site; these disappear after you close your browser. We also use persistent cookies, which stay in your browser and allow us to recognize you when you return to the Site. We use this to remember your information so you will not have to re-enter it, to better understand how you use our website and products and services, to diagnose and fix technology problems, and otherwise enhance our Site, products, and services. In some of our email messages, we use a “click-through URL” linked to content on the Site. We track this click-through data to help us measure the effectiveness of our customer communications. We also use third-party analytics tools (including Google Analytics) to assist us with analyzing and improving our service. Most Internet browsers automatically accept cookies, but you may be able to change the settings of your browser to stop accepting cookies or to prompt you before accepting a cookie from the websites you visit. If you set your browser to reject cookies, parts of our Site may not work for you. Please note, depending on your type of device or browser, it may not be possible to delete or disable all tracking mechanisms on your device.

Your selection of the “Do Not Track” option provided by your browser may not have any effect on our collection of cookie information for analytic and internal purposes. The only way to completely “opt out” of the collection of any information through cookies or other tracking technology is to actively manage the settings on your browser or mobile device to delete and disable cookies and other tracking/recording tools.

Third-Party Sites and Features: Our Site may contain links to other websites operated by third parties and may include social media features such as Facebook and Twitter buttons (such as “Like,” “Tweet” or “Pin”). These third-party sites may collect information about you if you click on a link and the social media sites may automatically record information about your browsing behaviour every time you visit a site that has a social media button. Your interactions with these features are governed by the privacy policy of the company providing the feature, not by our privacy policy. We do not control what information these third parties collect. Please review your privacy settings on your social media sites and think carefully before clicking on links which may take you to a third-party website.

Minors: Our Site does not knowingly collect or store any personal information about children under the age of 13.

UNDER NO CIRCUMSTANCE DO WE SHARE PERSONAL INFORMATION FOR ANY COMMERCIAL OR MARKETING PURPOSE UNRELATED TO THE DELIVERY OF CASA PRODUCTS AND SERVICES WITHOUT ASKING YOU FIRST.

The following are the limited situations where we may share personal information:

  • With your explicit consent: We may share personal information when we have your consent. One example of this would be if you sign up for programs offered by our partners (e.g., energy or insurance companies). If you do this, we may share certain information with the partner. This could include things like your enrolment information and the activation status of your device. Your explicit consent is required to allow these exchanges on your behalf and you can change your mind at any time.

  • For external processing: We have vendors, service providers, and technicians who help with some of our processing and storage, including helping to answer your questions. They may also assist with monitoring our servers for technical problems.
 These technicians (as well as CaSA employees) can access certain information about you or your account in line with this work but these technicians are not allowed to use this data for non-CaSA purposes.

  • As part of business transitions: Upon the sale or transfer of the company and/or all or part of its assets, your personal information may be among the items sold or transferred. We will request a purchaser to treat our data under the privacy statement in place at the time of its collection.

  • For legal reasons: We may provide information to a third party if we believe in good faith that we are required to do so for legal reasons. For example, to respond to legal process, or comply with provincial and federal laws (or the applicable laws of foreign countries other than Canada).

We may share non-personal information (for example, aggregated or anonymized customer data) publicly and with our partners. This information may also be shared with other users to help them better understand their energy usage compared to others in the CaSA community or help us generally improve our system. We may also share non-personal information with our partners, for example, if they are interested in providing demand-response services or other incentive programs. We take steps to keep this non-personal information from being associated with you and we require our partners to do the same.

Your personal information may be collected, processed and stored by CaSA or its service providers in Canada and other countries where our servers reside. As a result, your personal information may be subject to legal requirements, including lawful requirements to disclose personal information to government authorities, in those jurisdictions.

Security: CaSA takes security seriously and cares about the integrity of your personal information. We use commercially reasonable physical, administrative, and technological methods to transmit your data securely including HTTPS, TLS/SSL protocol, AES and RSA data encryption. However, CaSA cannot guarantee that unauthorized third parties will never be able to defeat our security measures or use your personal information for improper purposes. In the event that any information under our control is compromised as a result of a breach of security, we will take reasonable steps to investigate the situation and where appropriate, notify those individuals whose information may have been compromised and take other steps, in accordance with any applicable laws and regulations.

International Visitors: The CaSA website is hosted in Canada and is intended for United States and Canadian visitors as well as visitors from the United Kingdom and France. If you are accessing the site from the European Union or other regions with laws governing data collection and use that may differ from Canadian law, then please note that you are transferring your personal data to Canada and by providing your personal data you consent to that transfer.

Changes to Privacy Policy: Please note that this privacy policy may change from time to time. We will provide notice of any changes on the website or by contacting you.

If you have any questions, please contact us :

by email at [email protected]

by mail at

CaSA Connected Appliances Ltd.
2510 rue de l’Aeroport
St-Mathieu-de-Beloeil,
Canada, J3G 0C9

by calling 1-844-TEL-CASA